Software is a living system. So is our support.
After launch we keep improving: new features, performance tuning, fixes and experiments, on a simple monthly retainer that flexes with your priorities. No rigid scope lock-ins.
Built for
Businesses that just launched
Your product or automation is live, and now you need someone watching it, not walking away.
Owners tired of rigid support contracts
You don't want to pay for a fixed scope of work that doesn't match what actually needs doing this month.
Teams who want to keep improving, not just maintain
You want new features and performance gains, not just bug fixes when something breaks.
What you get
A simple monthly retainer
From $7,500 a month, sized to your business, with no rigid scope lock-in.
New features, shipped regularly
We keep building on what launched, based on what your users and your numbers tell us.
Performance monitoring
We watch how the product actually performs, not just whether it's technically online.
Weekly experiments
Small, fast tests aimed at moving the number that matters, not busywork.
The same senior team
No handover to a junior support desk. The people who built it keep improving it.
How it works
We agree the number that matters
The metric we're optimising for is set before the retainer starts, so every month has a clear target.
Prioritise
We review what's working, what isn't, and what to focus on next.
Build & ship
New features, fixes and performance work go live continuously, not in big infrequent releases.
Report
You see what moved and why, in plain English.
Flex the scope
Priorities change. The retainer flexes with them instead of locking you into last quarter's plan.
Questions about ongoing optimisation
How much does a retainer cost?
Product maintenance retainers start at $7,500 a month, depending on the scope of ongoing work. We'll size it to your business on a call.
What if I only need this for a few months?
That's fine. There's no long lock-in. The retainer flexes month to month with what you actually need.
Do you only work on products Sketchli built?
No. We take on optimisation and rescue work for existing products too. We'll audit what's there first and tell you honestly what's worth doing.
What counts as an 'experiment'?
A small, fast test aimed at moving the number that matters, like a change to onboarding or a performance fix, measured before we move to the next one.
Do I still own the code?
Yes. 100% of the code and IP is yours, whether we're building the first version or optimising an existing one.
How do we know it's working?
We agree the number that matters upfront and report against it in plain English every month, not vanity metrics.
Launch is the start, not the end.
Ask about a retainer and keep the momentum going after launch.